EMPLOYEE HEALTHCARE RESOURCES
WHOLE FOODS MARKET HEALTH INSURANCE PLAN: THE WHOLE HEALTH PLAN
How to Use My Benefits
Get information about your benefits, helpful contacts, cost and more!
About the Whole Health Plan
Your health insurance is called the Whole Health Plan. The Whole Health Plan is administered and managed by WebTPA. Gain access to claims, deductible balances, request a replacement ID or get your questions answered by a WebTPA representative.
- Access claims, deductibles or out-of-pocket balances
- Ask a question about billing or help finding a doctor
- Or call 1-844-380-4554 to speak with a customer services representative
Preferred Network
The Preferred Network is a curated network of recognized local providers, clinics, and hospitals that have partnered with Whole Foods Market to offer services at an even greater benefit through Employers Health Network (EHN), administered by WebTPA.
- Search for an in-network provider
- Or call 1-844-380-4554 to speak with a customer service representative
Within the Preferred Network, we offer a deeper benefit for primary care services with our Whole Health Primary Care Network. For more information regarding this benefit, please visit our WH Primary Care Network page. Any members with further questions, please reach out directly to a Health Resource Coordinator (HRC) through WebTPA: 1-844-380-4554.
Expanded Network
The Expanded Network is a national network of providers, clinics and hospitals through Aetna Signature Administrators to receive care at the standard benefit level, administered by WebTPA.
- Search for an Expanded Network Provider
- Or call 1-844-380-4554 to speak with a customer service representative
Prime Therapeutics
Prime Therapeutics manages the Whole Health Plan’s prescription benefits.
Team Members enrolled in the Whole Health Plan automatically receive in-network prescription drug coverage through Prime Therapeutics.
Expanded prescription drug benefits are available to Team Members who are established patients of a Whole Health Primary Care Provider for their primary care. Members are considered established if their prescription is written by a Whole Health Primary Care Provider.
- Search for an in-network pharmacy
- Access Prime Therapeutics Patient Portal for information on coverage, access the medication search tool or find claims and benefits balances.
- Or call 877-278-5206 to speak with a customer services representative.
Core of Care
The Whole Health Plan has included key care partners to support the most common care you may need outside of your primary care services. These partners can support the treatment plan that you have made with your primary care provider (PCP) or give you extra help when needed. Our Health Resource Coordinators are a part of our Whole Health Care Team. This team is a part of our Core of Care and can help you access any of these partners if you need assistance or to answer any questions you may have regarding the Core of Care. These offerings are at little to no cost to our members.
To reach out to a Concierge Health Resource Coordinator, please call 1-844-380-4554 or by using the Contact Us button below. For further information on our partners, see next section.
If you are experiencing an emergency, please dial 911.
Virtual Urgent Care
Getting sick is always a hassle. When you need care fast or after hours, talk to a board certified MDLIVE doctor in minutes, 24/7 (YES! that includes weekends and holidays!).
- Get the MDLIVE Mobile App (download on the App Store for Apple, Google Play for Android)
- Text “WHP” to 635483 to meet Sophie, your personal assistant, to create an account
- Call 800-335-4836 to create an account
Behavioral Health
Mental healthcare for all life’s moments. Whole Health Plan members have access to Headspace Health / Ginger, a benefit to support emotional and mental health. Services offered: confidential mental healthcare through one-on-one coaching via text-based chats, video-based therapy and psychiatry, and hundreds of meditations and exercises for stress, focus, sleep, and movement – all from the privacy of your smartphone.
Whole Foods Market provides confidential mental healthcare and work-life resources to you and all your dependents ages 13+ through Headspace health at no cost. Therapy and psychiatry services are covered up to seven sessions per person, per issue, per year. Additional sessions are covered at an in-network rate with the Whole Health Plan.
Have any questions? Visit help.headspace.com.
To sign up please visit tmap.wholefoods.com to get started. Always confidential.
Concierge Health Resource Coordination
The Whole Foods Concierge Team is a group of dedicated Health Resource Coordinators and Registered Nurses who advocate for you. This team serves as your concierge contact that can help you understand the Whole Health Plan and optimize the use and navigation of Whole Health Plan resources. This team can work with your PCP, and specialists, to help coordinate care, assist with referrals and finding providers, schedule appointments, and support you through unexpected injuries, illnesses, and chronic conditions. They’re there to help you access preventive health check-ups and support your journey to get and stay well. The Whole Health Concierge Team is only a call away! This is a free service to all team members on the Whole Health Pan.
You can reach them at 844-380-4554.
Musculoskeletal
The Whole Health Plan is partnering with Hinge Health to provide services at no cost to you to help you conquer back and joint pain, recover from injuries, prepare for surgery, and stay healthy and pain-free. Their programs pair wearable sensor-guided exercise therapy with a clinical care team that includes Physical Therapists, Health Coaches, and Physicians.
Download the mobile app and visit Hinge for more information.