EMPLOYEE HEALTHCARE RESOURCES
WHOLE FOODS MARKET HEALTH INSURANCE PLAN: THE WHOLE HEALTH PLAN
How to Use My Benefits
Get information about your benefits, helpful contacts, cost and more!
About the Whole Health Plan
Your health insurance is called the Whole Health Plan. The Whole Health Plan is administered and managed by WebTPA. Gain access to claims, deductible balances, request a replacement ID or get your questions answered by a WebTPA representative.
- Access claims, deductibles or out-of-pocket balances
- Ask a question about billing or help finding a doctor
- Or call 833-682-6480 to speak with a customer services representative
Preferred Network
The Preferred Network is a curated network of recognized local providers, clinics, and hospitals that have partnered with Whole Foods Market to offer services at an even greater benefit through Employers Health Network (EHN), administered by WebTPA.
- Search for an in-network provider
- Or call 833-682-6480 to speak with a customer service representative
Expanded Network
The Expanded Network is a national network of providers, clinics and hospitals through Aetna Signature Administrators to receive care at the standard benefit level, administered by WebTPA.
- Search for an Expanded Network Provider
- Or call 833-682-6480 to speak with a customer service representative
Southern Scripts
Southern Scripts manages the Whole Health Plan’s prescription benefits.
Team Members enrolled in the Whole Health Plan automatically receive in-network prescription drug coverage through Southern Scripts.
Expanded prescription drug benefits are available to Team Members who are established patients of the Whole Foods Market Medical + Wellness Centers for their primary care. Members are considered established if their prescription is written by a Whole Foods Market Medical + Wellness Center provider.
- Search for an in-network pharmacy
- Access Southern Scripts Patient Portal for information on coverage, access the medication search tool or find claims and benefits balances.
- Or call 833-682-6480 to speak with a customer services representative
Health Information Support
If you are experiencing a medical emergency, please dial 911.
Amazon Care 24/7 Virtual Urgent Care
24/7 virtual urgent and primary care with in-person care capability.
Virtual Visits – Members have access to care 24/7/365 through Amazon Care’s mobile app.
Care Chat – Connect with a Care Clinician over chat any time of day or night; free to both PWA and HSA WHP members.
Home Visits – Care nurses can come directly to your home or work for testing, immunizations, blood draws, and more.
Home visits will be available January 1, 2022, in Austin, Los Angeles, and Seattle, expanding to other markets throughout the year.
Financial Savings – Zero cost for members enrolled in the Whole Health Plan with PWA (HSA members may be subject to the deductible for some services).
Click here to learn more about the active markets for where members can access in-person care
Behavioral Health Support
Spring Health
Whole Health Plan members have access to a network of highly-trained therapists and psychiatrists that can meet with you at your convenience, whether in-person or virtually.
- Visit Spring Health
- Or call 240-558-5796
Whole Health Care Team
The Whole Health Care Team provides care management support by phone for Whole Health Plan members and their families. The support team of doctors, nurses and care navigators focus on you as a whole person, not just the health complications you may have. This service is free, secure and confidential.
- E-mail the Whole Health Care Team
- Or call 888-629-3186